# Hotel guest-operation completion record checklist

Use this checklist to inspect a guest-communication workflow. It is educational
material, not legal or accessibility advice and not evidence of a live Koltra
product run.

- [ ] The request records its channel, time, guest-stated need, property, and reservation context.
- [ ] Required, present, missing, and ambiguous facts are distinguishable.
- [ ] The property rule and routine-action boundary are recorded.
- [ ] A claimed action has a PMS, task, messaging, or service-system result.
- [ ] Complaints, service recovery, safety, accessibility, payment disputes, and unusual exceptions stop for staff judgment.
- [ ] The receiving person or team accepts the full state at a recorded time.
- [ ] The guest-facing message agrees with the property-system or accepted-owner state.
- [ ] The workflow ends as completed, human owned, blocked safe, failed contained, or unresolved.

A friendly reply is not completion. Prove the property-system result or the
staff owner who accepted the request.

Canonical reference: https://koltra.ai/record/

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