Terms

These terms are between Koltra, Inc. and you and cover the Koltra platform, AI agents that handle calls, text messages and email, integrations, this website, and the demo and support SMS program. You accept them when you affirmatively agree during account registration or another onboarding process. A signed customer agreement governs where one exists, as explained below.

Koltra Demo and Support SMS

Koltra Demo and Support SMS provides replies to inquiries, demo coordination, support updates, and related non-marketing follow-ups. You may opt in verbally during a demo or support call after hearing the SMS disclosures; we record your agreement before proactive follow-ups. Message frequency varies. Message and data rates may apply. Consent is not a condition of purchase. Reply STOP to opt out and receive a confirmation that no further messages will be sent. Reply HELP for help or email hello@koltra.ai. Carriers are not liable for delayed or undelivered messages. Our Privacy Policy at https://koltra.ai/privacy/ explains how we handle your information.

Informational use

Everything on this site is provided for information. Koltra’s products are live with pilot customers. Descriptions of them and of the shared platform are not an offer, a commitment to deliver any particular capability, or a guarantee of future availability.

Platform services

These terms provide the baseline conditions for using platform services that Koltra makes available to you. A signed customer agreement or order controls the agreed scope, fees, support, service levels, term and other negotiated conditions and takes precedence over conflicting provisions here. An applicable BAA controls the handling of protected health information. These public terms do not amend an existing signed agreement or change a negotiated commercial offer. Accepting them does not activate a service, grant access to a third-party system or authorize a healthcare deployment.

Accounts and authority

You must be an adult with authority to use the service for the relevant business. If you accept for an organization, you represent that you are authorized to bind it. Otherwise, you may use only access the organization has authorized for you and may not make commitments on its behalf. Keep account information accurate, protect credentials, use only assigned access, and promptly report suspected compromise to hello@koltra.ai. The customer manages its authorized users and their access.

Permission to use the platform

While your access is authorized, Koltra gives you a limited, non-exclusive right to use the services made available to your account for the customer’s lawful business purposes, within the agreed scope. Koltra and its licensors retain ownership of the platform and related intellectual property. Customers retain their rights in data they provide. You authorize Koltra and its service providers to process customer data only as needed to deliver, secure and support the agreed service, follow authorized instructions and meet applicable legal obligations, subject to the privacy notice, customer agreement and BAA.

Customer responsibilities and acceptable use

The customer must have the rights and permissions needed to provide data, connect systems and deploy call, text and email workflows, including required notices and consents for call recording, automated calls, text messages and email. Use only approved integrations and access information only for authorized purposes. Do not bypass access controls, interfere with other customers, introduce malicious code, send unlawful or deceptive communications, or use the service to infringe others’ rights. Resale, white labeling and partner administration require an agreement authorizing that activity.

Text messages and email for your business

Beyond replying to a person’s own messages, Koltra agents send only confirmations and reminders, from numbers and addresses the customer authorizes, and under the customer’s name. The service may not be used to send marketing texts or email. Before Koltra sends a text for a customer, the customer must have any consent the law requires for those messages and must keep records of that consent. The customer must complete any sender registration that carriers require and identify itself in its messages. Koltra honors STOP replies to texts it sends for a customer, answers HELP replies, and makes opt-out records available to the customer; the customer must honor opt-outs it receives through other channels. Texts and email are not an emergency channel, and delivery by carriers and email providers is not guaranteed.

Healthcare and human oversight

Do not introduce protected health information until the necessary BAA arrangements, customer authorization and deployment safeguards are in place. Standard text messages and most email are not encrypted end to end; the customer decides, under its own HIPAA policies, when protected health information may be sent by text or email, including when a patient asks to be contacted that way. Koltra provides technology, not medical care or professional advice. AI responses, extracted information and summaries can contain errors; qualified staff must review information before relying on it for clinical decisions. Customers must set appropriate review and escalation rules for other consequential actions in their authorized workflows. The service is not an emergency response service. The customer remains responsible for appropriate escalation, licensed professional judgment and its own obligations to patients.

Service scope, fees and integrations

Only the functions and third-party connections authorized for your deployment are included. Third-party services have their own availability, permissions and terms; a connection does not grant additional rights in their systems or data. Any charges, payment terms, usage limits and paid changes must be agreed in an order or other express purchase authorization. This page creates no new charge, automatic renewal, support deadline or right to change negotiated fees. Nothing here removes Koltra’s obligations under an existing customer agreement.

Ending or restricting access

The agreed customer contract governs service termination. Where no customer contract sets a term, access continues until you or Koltra ends it by notice. You may stop using your account and ask your administrator or Koltra to close it. Subject to that agreement and applicable law, Koltra may restrict access when reasonably necessary to address unauthorized use, a material violation of these terms, a security threat or a legal requirement. We will give notice and an opportunity to resolve the issue where practicable; urgent action may be needed first. Customer data return, retention and deletion follow the customer agreement, BAA and privacy notice, not an automatic forfeiture of customer data.

Service commitments and responsibility

Koltra’s service commitments and any agreed allocation of liability are set out in the customer agreement. Evaluation access has no guaranteed availability or support level unless expressly agreed. AI output is not guaranteed to be error-free, and access to a third-party service may be interrupted. These statements do not disclaim an express service commitment or any responsibility that cannot lawfully be excluded. The website-specific warranty and liability provisions below apply only to the informational website, not to platform services.

Website content ownership

The content, design, and Koltra name and marks on this site belong to Koltra, Inc. You are welcome to read it, link to it, and quote it with attribution. You may not present it as your own. Materials expressly marked CC BY 4.0 are licensed under those terms, which govern those files.

Website acceptable use

Do not attempt to interfere with the site, gain unauthorized access to it, or use the contact form to send unlawful, abusive, or bulk unsolicited material.

External links

Where we link to other sites, we do not control them and are not responsible for what they contain.

Website availability

This site is provided as it is. We work to keep it accurate and available, but we do not warrant that it will be either at any given moment.

Website liability

To the extent the law allows, Koltra, Inc. is not liable for indirect or consequential loss arising from use of this website.

Not professional advice

Nothing on this site is legal, medical, financial, or other professional advice. Koltra is a technology company. Where we describe workflows in regulated fields, the professional judgment in those fields stays with the licensed people who hold it, and reading this site creates no professional or advisory relationship of any kind.

Changes

We may update these terms and will identify the effective date on this page. Material changes to platform terms will be presented for affirmative acceptance before they apply to your account, unless a signed agreement provides another amendment process. Changes do not operate retroactively or amend a signed agreement simply because this page was updated.

Governing law

Unless a signed customer agreement provides otherwise, these terms are governed by Delaware law, subject to any mandatory rights and laws that apply to you. Contact hello@koltra.ai to raise a service concern or dispute. These terms do not require arbitration or waive rights that cannot lawfully be waived.